At HB Collection, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
1. Eligibility for Return/Exchange
- Items must be returned within 3–5 days of receiving your order
- Product must be unused, unwashed, and in its original condition with tags attached
- Original packaging/invoice must be included
2. Non-Returnable Items
- Sale/clearance items
- Custom-stitched or altered items
- Innerwear and accessories (due to hygiene reasons)
3. How to Request a Return/Exchange
- Contact us via WhatsApp or email within the eligible time frame
- Share your order number and reason for return/exchange along with a photo/video of the product
- Our team will review your request and share pickup/return instructions
4. Exchange Process
- Size or design exchanges are subject to availability
- If the desired item is unavailable, store credit or a refund will be offered
5. Refunds
- Approved refunds will be processed within 7–10 business days
- Refunds will be issued via bank transfer or original payment method
- Delivery charges are non-refundable (unless the item received was defective/wrong)
6. Defective or Wrong Item Received If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photo/video proof, and we'll arrange a free replacement or full refund.
7. Need Help? For any return or exchange queries, reach out to us: 📧 hbcollection019@gmail.com 📱 WhatsApp: +92 321 0152020 🌐 hbcollection.pk